2968025 - Internal Server Error in Custom Data Collection - Onboarding

Internal server error presented when onboardee clicks on Complete Additional Onboarding Tasks tile

SAP SuccessFactors Onboarding

1. Log in as the onboardee
2. Click tile Complete Additional Onboarding Tasks
3. Start
4. "Error: Internal Server Error"

• In Manage Configuration UI, the field "Title Type User Defined" is blank/empty.
• Error logs: Cannot invoke "String.replaceAll(String, String)" because "configItemLocalizedTitle" is null

1. Navigate to Manage Configuration UI
2. Search the name of your object (listed under List of UI Items Configurations)
3. Click Edit Properties
4. Enter a value for the field "Title Type User Defined" (This field should not be blank)
5. Save
6. Log in as the onboardee and start the Additional Data Collection step
7. The Internal Server Error should be gone

Internal Server Error, configItemLocalizedTitle, 57a7801b360eabbbd29cffd55f3d45327cbddf98, Complete Additional Onboarding Tasks, Additional data collection, Onboarding, Onboarding 2.0, OBX, Cannot invoke "String.replaceAll(String, String)" because "configItemLocalizedTitle" is null, Title Type User Defined, customDataCollectionConfig , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem