SAP Knowledge Base Article - Preview

2968143 - Language Placeholder Determination In E-mails

Symptom

  • You have set up an e-mail notification workflow with Title placeholder mapped to contact's title. However, in the e-mail, the title is in different language than expected.
  • For example, contact has title maintained as 'Herr' in German and e-mail was sent in German. But in the e-mail, title shows 'Mr.' in English instead.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

E-mail, interaction, ticket, placeholder, language, translation, template, workflow, determination , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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