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SAP Knowledge Base Article - PreviewSymptom
You notice that when pressing enter in the e-mail editor for tickets, a new paragraph is generated rather than a new line.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
E-mail, e-mail, email, TinyMCE, Tiny, MCE, Service, Tickets, Enter, Shift Enter, Shift+Enter, Line, Paragraph, Line Break, Interactions, C4C, Cloud for Customer, RTE, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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