SAP Knowledge Base Article - Public

2969155 - Pressing Enter in Ticket E-mail Editor Generates a New Paragraph and Not a Linebreak


You notice that when pressing enter in the e-mail editor for tickets, a new paragraph is generated rather than a new line.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Navigate to Interactions tab.
  5. Click New.
  6. Type in some text.
  7. Click Enter.
  8. See that a new paragraph is generated.


This is the system standard behavior.


When using the TinyMCE Editor or RTE Editor, every Enter is considered as a next paragraph. While every Shift+Enter is considered as a line.


E-mail, e-mail, email, TinyMCE, Tiny, MCE, Service, Tickets, Enter, Shift Enter, Shift+Enter, Line, Paragraph, Line Break, Interactions, C4C, Cloud for Customer, RTE, , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions