SAP Knowledge Base Article - Public

2969277 - Events triggered in Intelligent Services Center for Succession Planners.

Symptom

Succession Management is a configured as a subscriber to an event in the Intelligent Services Center (ISC), however no notification is received by Succession Planners.

OR

Succession Management is a configured as a subscriber to an event in the Intelligent Services Center (ISC), however notification is received by unexpected Succession Planners.

Image/Data in this KBA is from SAP internal systems,sample data or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Succession Management

Reproducing the Issue

  1. An event is triggered in in Intelligent Services Center (eg. Employment Termination, Change in Manager).
  2. Notifications are received for other subscribers to this event, however none are received by Succession Planners.
  3. Confirm the Succession Planner has permission to view any of the nominations for which the user who triggered the event had.

OR

  1. An event is triggered in in Intelligent Services Center (eg. Employment Termination, Change in Manager).
  2. Notifications are received for this event by Succession Planners.
  3. Confirm the Succession Planner does not have permission directly associated to the user who triggered the event had.

Cause

The notification will be triggered for users who have Succession Planning permission for the Positions for which the employee triggered the event (eg. Termination) was nominated too.

OR

The notification will be triggered for users who have Succession Planning permission for the Position for which the employee triggered the event (eg. Individual Contributer to Manager) was assigned to, should that position have successors.

Notes:

  • The check "Exclude self from seeing own’s succession nominations" must be unchecked for sending this notification based on the current system logic.
  • The check "Filter Current Nominations portlet data by Succession Planning permissions" must be checked for sending this notification based on the current system logic.
  • You will also not receive any notifications related to the publisher "Employee Central" if you do not have Employee Central.

Resolution

Ensure the behaviour above is matched and add/remove Succession Management as a subscriber to the event in Intelligent Services if desired.

Keywords

Succession, Management, ISC, Intelligent, Services, Center, Notification, Employee, Central, Termination, EC, SCM, Subscribe, Web, Notifications, Individual, Contributer, New, Manager , KBA , LOD-SF-SCM-EC , EC integrations and data , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Succession & Development all versions