2969277 - Events triggered in Intelligent Services Center for Succession Planners.

• Succession Management is a configured as a subscriber to an event in the Intelligent Services Center (ISC), however no notification is received by Succession Planners.

• Succession Management is a configured as a subscriber to an event in the Intelligent Services Center (ISC), however notification is received by unexpected Succession Planners.

SAP SuccessFactors Succession Management

1. An event is triggered in in Intelligent Services Center (eg. Employment Termination, Change in Manager).

2. Notifications are received for other subscribers to this event, however none are received by Succession Planners.

3. Confirm the Succession Planner has permission to view any of the nominations for which the user who triggered the event had.

The notification will be triggered for users who have Succession Planning permission for the Positions for which the employee triggered the event (eg. Termination) was nominated too and/or the notification will be triggered for users who have Succession Planning permission for the Positions triggered the event.

Notes:

• The check "Exclude self from seeing own’s succession nominations" must be unchecked for sending this notification based on the current system logic
• You will also not receive any notifications related to the publisher "Employee Central" if you do not have Employee Central.

Ensure the behaviour above is matched and add/remove Succession Management as a subscriber to the event in Intelligent Services if possible.

If having this feature changed is important for your company, you could log an enhancement request on the community where you may have this put on the road map for a future release. We welcome inputs from customers to improve the functionality of our products. All enhancement requests are reviewed by our Product Management team and, if successful, are developed and implemented in a future product release. Peer voting is a key part of this review process, so we encourage you to provide a clear explanation so that other customers are able to understand the functionality requested.

Succession, Management, ISC, Intelligent, Services, Center, Notification, Employee, Central, Termination, , KBA , LOD-SF-SCM-EC , EC integrations and data , LOD-SF-EC , Employee Central , Problem

SAP SuccessFactors Succession & Development all versions