SAP Knowledge Base Article - Public

2969347 - Apple Mac users are unable to download and open email templates (.msg format) from SAP Jam


When a user tries to download an email in ".msg" format in a Apple Mac machine, the file does not open and cannot be downloaded.


SAP Jam Collaboration

Reproducing the Issue

  1. Login to SAP Jam
  2. Go to a group
  3. Select Contents
  4. Download a file in ".msg" format


This is not related to SAP Jam. Apple Mac Outlook cannot open a ".msg" file. It can only open ".eml" file.


Apple Mac Outlook, .msg, email format , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem


SAP Jam Collaboration all versions