SAP Knowledge Base Article - Public

2969347 - Apple Mac users are unable to download and open email templates (.msg format) from SAP Jam

Symptom

When a user tries to download an email in ".msg" format in a Apple Mac machine, the file does not open and cannot be downloaded.

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Login to SAP Jam
  2. Go to a group
  3. Select Contents
  4. Download a file in ".msg" format

Resolution

  • This is not related to SAP Jam. Apple Mac Outlook cannot open a ".msg" file. It can only open ".eml" file.
  • Possible workaround, convert the .msg file to .eml file. You can reach to your company IT for options on how you can do it. 

Keywords

Apple Mac Outlook, .msg, email format, Mac, Apple , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP Jam Collaboration all versions