Symptom
When a user tries to download an email in ".msg" format in a Apple Mac machine, the file does not open and cannot be downloaded.
Environment
SAP Jam Collaboration
Reproducing the Issue
- Login to SAP Jam
- Go to a group
- Select Contents
- Download a file in ".msg" format
Resolution
- This is not related to SAP Jam. Apple Mac Outlook cannot open a ".msg" file. It can only open ".eml" file.
- Possible workaround, convert the .msg file to .eml file. You can reach to your company IT for options on how you can do it.
Keywords
Apple Mac Outlook, .msg, email format, Mac, Apple , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem
Product
SAP Jam Collaboration all versions