SAP Knowledge Base Article - Public

2969360 - Recruit-to-hire Data Mapping throws Application error when opened


Customer could not access Recruit-to-Hire Data Mapping in Admin Center as it is throwing an Application error


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Go to Admin Center
  2. Search Recruit-to-Hire Data Mapping
  3. When opening page error is presented "An application error occurred. Please try again later"


  • The cause of the issue is due error with RCM integration
  • This means that there are no XML template provided in Provisioning -> Import/Export Candidate to employee integration template


1. Provide an XML template to Provisioning -> Import/Export Candidate to employee integration template

(Note that only Partners and Professional Services can add XML templates)

2. Once the XML template has been uploaded, kindly run an oData Metadata Refresh in Admin Center 


- If there is already an XML tempalte in Provisioning, please run an oData Metadata Refresh and retry accessing Recruit-to-Hire Data Mapping again.

See Also

2864821 - Error message while opening Recruit-to-Hire Data Mapping - Onboarding 2.0

2766295 - Application Error When Trying to Hire a Recruit From Onboarding in Manage Pending Hires
2861909 - Recruit-to-hire mapping throwing error while mapping email information - Onboarding 2.0


Recruit, recruit-to-hire, objSpec, metadata refresh, fingerprint=08d0aa7e767dd9b6f494c4d24135c8c006f14ef1, ONB2GetRCMECMappings , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding