Symptom
When you create a workflow and select Rule Type as "E-mail", there is no option to separate TO and CC Recipients in Workflow setting.
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to the Administrator work centre.
- Open the Workflow Rules view.
- Create a new workflow rule and go to step "Define Action".
- Select Rule Type as "E-mail".
- There is no option to separate TO and CC Recipients.
Cause
It is not supported to separate To and CC functionality in C4C Workflow rule.
All the E-mails are sent to individual recipients.
Resolution
This is the standard behavior of the system.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:
Keywords
KBA , LOD-CRM-WKF , Workflow , How To
Product
SAP Cloud for Customer core applications all versions