SAP Knowledge Base Article - Public

2969453 - Cannot Separate TO and CC Recipients in C4C Workflow Rule

Symptom

When you create a workflow and select Rule Type as "E-mail", there is no option to separate TO and CC Recipients in Workflow setting.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Administrator work centre.
  2. Open the Workflow Rules view.
  3. Create a new workflow rule and go to step "Define Action".
  4. Select Rule Type as "E-mail".
  5. There is no option to separate TO and CC Recipients.

Cause

It is not supported to separate To and CC functionality in C4C Workflow rule.

All the E-mails are sent to individual recipients.

Resolution

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Cloud for Customer core applications all versions