SAP Knowledge Base Article - Public

2969453 - Cannot Separate TO and CC Recipients in C4C Workflow Rule


When you create a workflow and select Rule Type as "E-mail", there is no option to separate TO and CC Recipients in Workflow setting.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Administrator work centre.
  2. Open the Workflow Rules view.
  3. Create a new workflow rule and go to step "Define Action".
  4. Select Rule Type as "E-mail".
  5. There is no option to separate TO and CC Recipients.


This is the current standard behavior.

It is not supported to separate To and CC functionality in C4C Workflow rule.

All the E-mails are sent to individual recipients.


In case cusomter may need this function, please guide customer to SAP Customer Influence Site (


KBA , LOD-CRM-WKF , Workflow , How To


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