SAP Knowledge Base Article - Preview

2969462 - Message "Name or password is incorrect" appears during logon instead of the correct error message

Symptom

The message "User name or password incorrect" appears during logon rather than the correct error message.

For example, if the credentials are correct and the user is known to be locked, a "User name or password incorrect" message is presented to the user rather than a "user is locked" message.

Examples of detailed error messages that might occur during logon:

  • User is locked. Please notify the person responsible
  • User account is not in validity date


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Environment

SAP ABAP Netweaver Systems.

Product

SAP NetWeaver 7.5 for SAP S/4HANA 1511 ; SAP NetWeaver 7.51 for SAP S/4HANA 1610 ; SAP NetWeaver 7.52 for SAP S/4HANA 1709 ; SAP NetWeaver Application Server 6.10 ; SAP NetWeaver Application Server 6.20 ; SAP NetWeaver Application Server 6.30 ; SAP NetWeaver Application Server 6.40 ; SAP NetWeaver Application Server 7.0 ; SAP NetWeaver Application Server 7.01 ; SAP NetWeaver Application Server 7.02

Keywords

login/fails_to_user_lock, Password logon not possible, too many incorrect logon attempts, login/show_detailed_errors, User name or password incorrect, Name or password is incorrect (repeat logon), incorrect account password , KBA , BC-SEC-LGN , Authentication , BC-SEC-USR-ADM , Users and Authorization administration , Problem

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