SAP Knowledge Base Article - Preview

2969462 - Message "Name or password is incorrect" appears during logon instead of the correct error message


The message "User name or password incorrect" appears during logon rather than the correct error message.

For example, if the credentials are correct and the user is known to be locked, a "User name or password incorrect" message is presented to the user rather than a "user is locked" message.

Examples of detailed error messages that might occur during logon:

  • User is locked. Please notify the person responsible
  • User account is not in validity date



SAP ABAP Netweaver Systems.


SAP NetWeaver 7.5 for SAP S/4HANA 1511 ; SAP NetWeaver 7.51 for SAP S/4HANA 1610 ; SAP NetWeaver 7.52 for SAP S/4HANA 1709 ; SAP NetWeaver Application Server 6.10 ; SAP NetWeaver Application Server 6.20 ; SAP NetWeaver Application Server 6.30 ; SAP NetWeaver Application Server 6.40 ; SAP NetWeaver Application Server 7.0 ; SAP NetWeaver Application Server 7.01 ; SAP NetWeaver Application Server 7.02


login/fails_to_user_lock, Password logon not possible, too many incorrect logon attempts, login/show_detailed_errors, User name or password incorrect, Name or password is incorrect (repeat logon), incorrect account password , KBA , BC-SEC-LGN , Authentication , BC-SEC-USR-ADM , Users and Authorization administration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.