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SAP Knowledge Base Article - PreviewSymptom
You are using External Payment as Payment Method in the sales order, and expect the payment method to be copied into the following customer return. But External Payment mothod is not taken into the return.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign 2008 ; SAP Business ByDesign 2011
Keywords
Payment Method; External Payment; Customer Return , KBA , SRD-CRM-ORD , Orders & Contracts , SRD-CRM-RET , Returns , Problem
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