2969838 - Troubleshooting Email Actions in ITSM and Charm

• Email actions have been configured for Charm and ITSM, but are not working as expected.
• Emails are not sending for ITSM and Charm documents
• Partner-dependent emails are not being received
• Custom email actions are not appearing in the Action drop-down button on ITSM and Charm documents
• Email actions are not being executed as expected on status change
• Email actions are resulting in errors related to mail forms or recipients

SAP Solution Manager 7.2

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