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2969838 - Troubleshooting Email Actions in ITSM and Charm


  • Email actions have been configured for Charm and ITSM, but are not working as expected.
  • Emails are not sending for ITSM and Charm documents
  • Partner-dependent emails are not being received
  • Custom email actions are not appearing in the Action drop-down button on ITSM and Charm documents
  • Email actions are not being executed as expected on status change
  • Email actions are resulting in errors related to mail forms or recipients



SAP Solution Manager 7.2


SAP Solution Manager 7.2


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