2970075 - Unable to export metadata from Career Site Builder - Recruiting Marketing

When attempting to configure ICS and exporting metadata from IDP configuration in Career Site Builder, an error is shown : "The export could not be completed"

• SAP SuccessFactors Recruiting Marketing
• Career Site Builder
• Internal Career Site powered by CSB

There are several possible causes :

1. SSL certificate not installed, final site URL not correctly set, DNS configuration with CNAME entry not correctly done 
2. URL has been blocked on SAP side
3. SSL is not trusted by our internal applications

1. SSL certificate not installed in SSL tools in CSB , final site URL not correctly set in CSB Site configuration, and/or DNS configuration with CNAME entry not correctly done by customer's IT department.
> For correct configuration see KBA : 2231401 - Updated SSL Certificate Renewal process - Recruiting Marketing 

Please confirm all these configuration items are correct before considering the next 2 possibilities:

2. URL has been blocked on our side. Operations need to allow it. To check if this is the issue, customers can run their URL on this site : https://urlfiltering.paloaltonetworks.com/query/ 

If they get an error then a case should be open with Support mentioning this so the filtering can be corrected.

3. SSL is not trusted by our internal applications. Operations need to correct the issue. 

if previous causes have been ruled out, a case should be open with Support so Operations can investigate.

Note to Support : please check internal memo for instructions 

2769123 - Internal Career Site Powered by CSB - Recruiting Management

2567767 - Header and Footer (wrapper) do not appear on the apply page, the login screen or Candidate Profile - Recruiting

metadata, export, csb, idp , ias, error, problem, rmk , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Problem