SAP Knowledge Base Article - Public

2970312 - The Ship-To Address is Incorrect in Shopping Cart

Symptom

You have updated the address in the organizational management work center.

Then you created a shopping cart and entered the org unit which is marked as ship-to location.

The updated address is not displayed in the shopping cart.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Go to Home work center
  2. Select Self Services-> Shopping Cart(advanced)
  3. Enter the employee name and enter ship-to location manually
  4. The updated address is not correctly displayed on the shopping cart screen

Cause

The ship-to location address is not updated in the site master data.

Resolution

You can maintain this in the work center Supply chain Design Master data work center-> Locations view-> All sites-> search for the site and edit

OR

You can go to Organizational work center-> Edit Org Structures->search for the respective org unit-> Definitions tab-> Under Business Residence, select Associated Site and open the site hyperlink.

This will open the site master data where you can update the correct address.

See Also

2779030 - Error message:Location XXX not found as ship-to location 

Keywords

ship-to address, shopping cart, Supply chain Design Master data, location, org structure, associated site , KBA , ship-to address , supply chain design master data , shopping cart , associated site , AP-REQ-IR , Internal Request , How To

Product

SAP Business ByDesign all versions