SAP Knowledge Base Article - Public

2970862 - View New Hire Documents not Available– Onboarding

Symptom

When checking new hire documents in View All Task >> Action >> Onboarding Document, the documents is not available

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

1. Open the Onboarding Dashboard
2. Click View All Task >> Action >> Onboarding Documents
3. No Documents available

Cause

Missing permission in Role-Based Permissions

Resolution

  1. Go to Manage Permission Role and select the Role
  2. Click Permission and go to Manage Document Categories
  3. Enable the Document Category Access and select the document for Onboarding
    • [Onboardee] Administrative
    • [Onboardee] Custom New Recruit
    • [Onboardee] Policy Agreement
    • [User] Compliance

NOTE: Only the 4 categories listed above should be permissioned for onboarding documents and compliance documents. Other categories under Document Category Access are not supported yet.

Keywords

Onboarding Document, No Documents, how to view , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding