SAP Knowledge Base Article - Public

2970862 - View New Hire Documents not Available– Onboarding


When checking new hire documents in View All Task >> Action >> Onboarding Document, the documents is not available


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

1. Open the Onboarding Dashboard
2. Click View All Task >> Action >> Onboarding Documents
3. No Documents available


Missing permission in Role-Based Permissions


  1. Go to Manage Permission Role and select the Role
  2. Click Permission and go to Manage Document Categories
  3. Enable the Document Category Access and select the document for Onboarding
    • [Onboardee] Administrative
    • [Onboardee] Custom New Recruit
    • [Onboardee] Policy Agreement
    • [User] Compliance

NOTE: Only the 4 categories listed above should be permissioned for onboarding documents and compliance documents. Other categories under Document Category Access are not supported yet.


Onboarding Document, No Documents, how to view , KBA , LOD-SF-OBX-DM , Document Management , Problem


SAP SuccessFactors Onboarding