2971361 - Very High priority cases in SAP Datasphere

Criterias for justified "Very High" priority ticket in SAP Datasphere

SAP Datasphere

"Very High" priority is justified when:

• Productive SAP Datasphere tenants can not be reached, see  SAP KBA 2882762 - Outage Information for SAP Datasphere
• Imminent system go-live of a production tenant (for example, within the next five working days) is impacted, which would cause serious losses if not resolved before go-live.
• Critical and productive Data Models, Stories, or replications that used to work properly are impacted by regression issues

"Very High" priority is NOT justified when:

• Test/Development SAP Datasphere tenants can not be reached, see  SAP KBA 2882762 - Outage Information for SAP Datasphere
• Tenant provisioning
• Datasphere project is delayed
• Connectivity with DP Agent can not be established 
• New model or development is not working as expected

Very High priority requirements:

• 24x7 Contact phone number
• SAP Datasphere tenant URL
• Clear definition of steps to reproduce
• Support User, see SAP KBA 2891554 - How to create a Support User in SAP Datasphere

SAP Note 67739 - Priority of problem cases

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