Symptom
A user is unable to login to SAP Analytics Cloud (SAC) if they have a special character in their name like an apostrophe. An example would be kermit.o`frog@companyname.com.
Environment
- SAP Analytics Cloud (Enterprise)
Reproducing the Issue
Create a user with an apostrophe like kermit.o`frog@companyname.com and try to logon with SAC.
Cause
Limitation in the product.
Resolution
Special characters like apostrophe are not supported in the email addresses.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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