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SAP Knowledge Base Article - PreviewSymptom
You create a new template and want to use it for e-mail triggering via accounts. You are using different place holders, but when defining the placeholder for account, state, city or country/region, you observe that there are no options to select those fields in placeholder drop down list.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
service template, placeholders, city, state, country, , KBA , LOD-CRM-ACC , Account , Problem
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