SAP Knowledge Base Article - Public

2972553 - Missing Standard Fields in Template


You create a new template and want to use it for e-mail triggering via accounts. You are using different place holders, but when defining the placeholder for account, state, city or country/region, you observe that there are no options to select those fields in placeholder drop down list.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to Templates.
  3. Create new template. 
  4. Observe: Placeholders, State, City, Country/Region are not available for selection.


This is the expected system behavior. This functionality is currently not included in the range of functions of SAP Cloud for Customer.


In order for you to directly get in contact with the decision makers in SAP Product Management, you may submit your enhancement request via the SAP Continuous Influence site.

See Also

Find further information in KBA  2531827 - Functionality Currently not Available


 service template, placeholders, city, state, country, , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions