2972850 - All reports fail to schedule to email using Office365 from BI Platform

• All reports fail to schedule to Office365 via email with the following errors:
  
  Without SSL : "login error. [CrystalEnterprise.Smtp]: [Authentication failed with [Login] authentication protocol. Return code: [SMTP 535 - Authentication failed (bad user name and password).].]
  
  With SSL :"server error. [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection, please ensure your SSL configuration is correct on both the client and the server.] "
  
  
• Testing with OpenSSL as per KBA 2960167 - Unable to schedule reports to Office 365 using SMTP results in the following error:
  
  Command:
  openssl s_client -starttls smtp -connect smtp.office365.com:587 -CAfile "D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\certificate.crt"
  
  Output:
  verify error:num=20:unable to get local issuer certificate
  
  

• SAP BusinessObjects Business Intelligence platform 4.x (BI 4.x)
• Microsoft Office 365 SMTP server

Office365, Schedule, Email, Certificate, OpenSSL,unable to get local issuer certificate , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem