SAP Knowledge Base Article - Public

2972904 - Unable to Upload Customer Invoice Using File Input Workcenter View


You are using the File Input method to upload Customer Invoice File. The XML file has been successfully uploaded however the Customer Invoice request in Customer Invoicing workcenter has not been created after the upload.

Reproducing the Issue

  1. Go to Application and User management workcenter
  2. Select File Input and Select New
  3. Enter Service Interface Code as Customer Invoice Processing Request Invoicing In
  4. Select the required XML and Import


This issue could occur due to the payload that you are attempting to upload. The error which is causing the invoice upload to fail could relate to the pricing information being sent XLM file.

i.e. The Currency Code maintained for the Product is JPY, however in the payload you are using YEN.

In such scenarios this issue can occur.


Make sure that the Currency Code maintained for the product is matching with the Currency Code entered in the XML file.


File Input, Customer invoice, File upload issue, Customer Invoice not created after upload , KBA , AP-CI , Customer Invoice Processing , Problem


SAP Business ByDesign all versions