SAP Knowledge Base Article - Public

2973450 - Error in OData API: "[COE0019]Unexpected error occurred: Upserted failed: Invalid service, please check if DMS has been configured properly with the index 0"

Symptom

When executing a payload inserting a Candidate or an Applicant that has attachment fields, the following error is returned:"[COE0019]Unexpected error occurred: Upserted failed: Invalid service, please check if DMS has been configured properly with the index 0".

Environment

SAP SuccessFactors Recruiting Management 

Cause

This error is caused by DMS(Document Management Service) being enabled on the environment but no Vendor being selected on the instance.

Resolution

To resolve this problem:

  1. In the Role Based Permissions, grant access to "Configure Document Management";
  2. Close the browser that you are logged in the instance, and open it up again;
  3. In Admin Center, search for "Configure Document Management";
  4. Inside this page you will find three options Vendors
    • SuccessFactors
    • Box
    • Open Text
  5. Select the respective Vendor you would like to use. If you don't have any, you can just select SuccessFactors.

Keywords

dms, error, unexpected, attachment, upsert, invalid, service, document, service, management, configured, enabled, COE0019 , KBA , LOD-SF-RCM-API , Webservices & APIs , Problem

Product

SAP SuccessFactors Recruiting all versions