SAP Knowledge Base Article - Preview

2973864 - Agent is Not Automatically Determined in Ticket Created from an Inbound E-mail

Symptom

You notice that the Agent is not automatically determined based on the party determination rules when a ticket is created from an inbound e-mail in Cloud for Customer system.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Agent, Determination, Processor, Current User, Party Determination, Ticket, E-mail, Inbound, Processor, OData, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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