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SAP Knowledge Base Article - PreviewSymptom
You notice that the Agent is not automatically determined based on the party determination rules when a ticket is created from an inbound e-mail in Cloud for Customer system.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Agent, Determination, Processor, Current User, Party Determination, Ticket, E-mail, Inbound, Processor, OData, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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