SAP Knowledge Base Article - Preview

2973892 - Ticket Extension Scenario Registered Product

Symptom

You have created an Extension Field for the Registered Product object and tried to extend it to the Ticket screen. However, the Extension Field information is not getting populated within the Ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Not Working; Missing Extension Field Value; Extension Scenario Issue; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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