SAP Knowledge Base Article - Public

2973913 - Gateway Timeout error when executing Position change


When updating a position via Position Org Chart or Manage Position, system encounters a Gateway Timeout error


SAP SuccessFactors Employee Central - Position Management

Reproducing the Issue

  1. Make any change to position via Position Org Chart or Manage Positions
  2. Select "Yes" when message for synchronizing position changes to incumbent/s prompts
  3. System loads and shows "Gateway Timeout" error


Position given is having unexpectedly large number of incumbents. When saving position it triggers Position to Job Information sync which in turn triggers job information onSave rules. 


Update position using imports instead so this will be executed as a job.

Engineering team has no plans of enhancing this yet hence you may raise this as an Enhancement Ticket.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products


Gateway Timeout Error, position change, position sync, position org chart, manage positions, INC0062371 , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , Problem


SAP SuccessFactors Employee Central all versions