2974103 - How to use Manage Substitutes functionality in ITSM & ChaRM - SAP Solution Manager 7.2

 As an end user or processor, you want to assign substitutes as follows:

• Assign a colleague as your substitute, for example, when you are on vacation or on a business trip.
• Assign yourself as a substitute for one or more colleagues, for example, when they are on sick leave.

The substitutes should be able to display and edit messages of the Business Partner (BP) they are substituting. This functionality is particularly useful to manage approvals while processing Request for Changes in ChaRM.

 SAP Solution Manager 7.2

Manage Substitutes, substitution, BP, CRM Web UI, MYSUBS , KBA , approval delegates , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem