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SAP Knowledge Base Article - PreviewSymptom
- System is not able to find the same customer's number, which was stored previously at Database level
- At Restul interface (RI) log you will find the following message: "match failed: 0123456789 source=+348888877777 @sap365.com destination=0123456XXX"
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Chat, hide, mask, matching, chain , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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