SAP Knowledge Base Article - Public

2974923 - "System Maintenance / Temporary System Downtime" Error When Trying to Create a New List Price

Symptom

Dump message "System Maintenance / Temporary System Downtime" when trying to create a New List Price.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Product Portfolio work center.
  2. Go to the New List Price common task.
  3. On the screen: 1 Define Settings, add the necessary data, including Supplier, Company and Product Category.
  4. Click on Next button.

The system shows loading bubbles, and after 10 minutes loading it shows a dump message.

Cause

The error message shown is regarding a time-out issue. It is triggered because the Product Category selected on the scenario has a large number of Products related to it. Since there is a large amount of products trying to load to the next screen, the result is a time-out error.

Resolution

 For this case, you can do the following work-around:

  1. Go to the Product Portfolio work center.
  2. Go to the New List Price common task.
  3. On the screen: 1 Define Settings, add the necessary data, leaving Product Category field empty.
  4. Click on Next button.
  5. On the screen: 2 Enter Price, enter the required Product ID.

This scenario should work if you wish to create a List Price for a limited number of products. If you wish to do a mass upload of all products under the Product Category, then you can use the Excel upload of the List Price, or a Web Service upload. Since these are channels better suited to handle a large volume of data, they will work better than entering the data on the UI.

Keywords

List Price, stuck, loading, dump, message, System Maintenance, Temporary System Downtime , KBA , AP-PMD-PPS , Procurement Price Specification , How To

Product

SAP Business ByDesign all versions