SAP Knowledge Base Article - Public

2975009 - OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error - Onboarding

Symptom

When the BPE Tile is clicked in the homepage, an error Pops up which shows "OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error"

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Got to Home Page and click on the BPE Tile

2. Error will show: "OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error"

Cause

The root cause of the issue is that there are stale entries on the BPE Tile which causes the database to throw an error.

Resolution

These stale entries needs to be deleted via script. Please raise a case to Support and they will help you remove it via script through Operations team

See Also

2510423 - Onboarding To-DO tile not appearing on Home Page-Onboarding

2681121 - HomePage V3 - Onboarding

Keywords

OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error, Todo name resource cannot be resolved , KBA , LOD-SF-OBX-PFE , BPE Process Flow Error Handling , Problem

Product

SAP SuccessFactors Onboarding