Symptom
When the BPE Tile is clicked in the homepage, an error Pops up which shows "OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error"
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
1. Got to Home Page and click on the BPE Tile
2. Error will show: "OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error"
Cause
The root cause of the issue is that there are stale entries on the BPE Tile which causes the database to throw an error.
Resolution
These stale entries needs to be deleted via script. Please raise a case to Support and they will help you remove it via script through Operations team
See Also
Keywords
OData Service getHp3TodoTasks Failed, Error Status: error, errorThrown: Internal Server Error, Todo name resource cannot be resolved , KBA , LOD-SF-OBX-PFE , BPE Process Flow Error Handling , Problem