SAP Knowledge Base Article - Public

2975013 - Missing patches for Crystal Reports 2016 download

Symptom

  • In the Software Downloads section of the SAP Support Portal, the following two Patches are no longer available for download:
    • SAP Crystal Reports 2016 SP07 Patch 1200
    • SAP Crystal Reports 2016 SP08 Patch 400

Environment

  • SAP Crystal Reports 2016 

Reproducing the Issue

  1. Go to Software download center https://launchpad.support.sap.com/#/softwarecenter
  2. Navigate to ANALYTICS SOLUTIONS/CRYSTAL REPORTS/SAP CRYSTAL REPORTS 2016/
  3. see the following patches are missing:
  • SAP Crystal Reports 2016 SP07 Patch 1200
  • SAP Crystal Reports 2016 SP08 Patch 400

Cause

  • Two Patch versions were intentionally removed due to Product defect, and will no longer available for download.
  • For full details, please see SAP Note 2968256 - Unable to login to CMC/BILP and high CMS CPU usage after upgrade

Resolution

  • Please download a newer -- ideally, the latest -- Patch within the respective codestream.
  • As this KBA is published, that would be either Patch 7.13 or Patch 8.5

Keywords

bi4.2 sp 7 8 sp7 7.12 7.1200 8.4 8.400 4.2.7.12 4.2.8.4 one 1/2 2/2 one installer installers oneinstaller oneinstallers package packages onpremise on premise available unavailable can not cannot can't be able unable found find downloaded retrieve retrieved list listed , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2016