SAP Knowledge Base Article - Public

2975090 - Report Story import failure codes - Causes and Fixes

Symptom

This article explains the Potential Causes and the corresponding fixes for the error codes you might see while importing Report Stories in Report Center.

Environment

SAP SuccessFactors People Analytics - Report Center

Resolution

MessagePossible CauseFix
Error occurred while importing the Story report (code: 400)Corrupt / invalid Import File

1. Check if the original (Source) Story is still valid  by running it.
2. If the Original Story has issues, fix it and export it again and import the newly generated .acn file.
3. If the the Original story runs fine, just exporting it again and import the newly generated .acn file.


Error occurred while importing the Story report (code: 401)Metadata / Internal Access issue

Create a Support Case (KBA2949729)


Error occurred while importing the Story report (code: 403)Missing permissions

Use the Check Tool to see if the user importing the story has all the required permissions and then grant the missing permissions


Error occurred while importing the Story report (code: 500)Temporary Server Issue

Please try importing the Story after 10 minutes


Error occurred while importing the Story report (code: Unknown)The availability of the selected user couldn't be confirmed for People Analytics, because of a connection error.

Refresh OAuth configuration:

1. Go to Provisioning
2. Configurations for Stories in People Analytics
3. Refresh and Regenerate SAC OAuth Configurations

 

NOTES:

  1. This article only lists the scenario where the cause is not explicitly mentioned in the import failure message.
  2. For any of the above issues where the suggested fix does not resolve the issue, please create a support case.
    Check KBA2949729 before creating the support case, to ensure all the details we need for investigation are added to the case.

Keywords

Error occurred while importing the Story report, code: Unknown, code: 500, code: 403, code: 401, code: 400 , KBA , LOD-SF-ANA-SAC , People Analytics (Analytics Cloud for SF) , Problem

Product

SAP SuccessFactors HXM Suite all versions