Symptom
There is an unassigned task in Business Task Management: "Clarify Invoice Exception for Supplier Invoice".
You are trying to assign this task but you could not find any available employee in the value help.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to work center Application and User Management
- Select View Business Task Management
- Show Unassigned Items
- Select the Task with the following subject: Clarify Invoice Exception for Supplier Invoice
- Click Actions -> Assign Items
- Click the Value help for the To field
- Execute the Query: No records found
Cause
You are unable to assign the task manually because the invoice document was voided before clearing the task, hence no employee is found in the value help.
Resolution
Please ensure to clear all open tasks before voiding the invoice document to avoid such deadlock situation.
Keywords
Clarify Invoice Exception for Supplier Invoice, unassigned task. , KBA , invoice exception for supplier invoice , clarify invoice exception , unassigned task , business task management , AP-SIP-SIV , Supplier Invoice , How To