SAP Knowledge Base Article - Public

2975586 - Individual Customer creation not possible when Account creation is deactivated


A user ABC (ABC stands for a user name) has a restriction for creating Accounts in Fields & Actions for their Business Role. Now the user can also not create Individual Customers.


SAP Sales Cloud

Reproducing the Issue

  1. Login with the user ABC.
  2. Go to the Customer workcenter.
  3. Go to the Individual Customers view.
  4. Click + to create a new entry.

Result: an error comes up, "You are not authorized to perform this action".


The restriction for Account creation in Fields & Actions also deactivates the creation of Individual Customers. This is the designed behaviour.


Please restrict the creation of Accounts via the page layout for the business role.


account, individual customers, restriction, access, restricted , KBA , LOD-CRM-ACC , Account , LOD-CRM-ACC-PRI , Private Account (Customers) , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions