SAP Knowledge Base Article - Public

2975586 - Individual Customer creation not possible when Account creation is deactivated

Symptom

A user ABC (ABC stands for a user name) has a restriction for creating Accounts in Fields & Actions for their Business Role. Now the user can also not create Individual Customers.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Login with the user ABC.
  2. Go to the Customer workcenter.
  3. Go to the Individual Customers view.
  4. Click + to create a new entry.

Result: an error comes up, "You are not authorized to perform this action".

Cause

The restriction for Account creation in Fields & Actions also deactivates the creation of Individual Customers. This is the designed behaviour.

Resolution

Please restrict the creation of Accounts via the page layout for the business role.

Keywords

account, individual customers, restriction, access, restricted , KBA , LOD-CRM-ACC , Account , LOD-CRM-ACC-PRI , Private Account (Customers) , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions