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2975607 - Notification mail not sent by Identity Authentication tenant - Parsing and replacing in template went wrong

Symptom

  1. You have built a custom email template and associated it with an Application; however, the Identity Authentication (IAS) does not send password reset, activation, or locked password notification e-mails.
  2. The following errors are seen in the Identity Authentication Troubleshooting log. The log was taken for one scenario and it can vary slightly than what is shown here based on the template itself. 

    Parsing and replacing in template went wrong. Email template set:  XXXXX-XXXXXX-XXXXX. Email resource type: RESOURCE_MAILING_FORGOT_PWExpression <email template placeholder> is undefined on line 8, column 10 in sap_mailing_templates. Id: XXXX-XXXXX-XXXXX

    Template processing error
    : "Expression <email template placeholder> is undefined on line 8, column 10 in sap_mailing_templates."freemarker.core.InvalidReferenceException: Expression <email template placeholder> is undefined on line 8, column 10 in sap_mailing_templates.

    OR

    Parsing and replacing in template went wrong. Email template set:  XXXXX-XXXXXX-XXXXX. Email resource type: RESOURCE_MAILING_FORGOT_PW_PLAINUnexpected end of file reached.

  3. Mails get delivered without any issue with SAP provided "Default" email template.


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Environment

Identity Authentication

Product

Identity Authentication 1.0

Keywords

forgot password mail, activation mail, mail template, template processing, parsing and replacing,E-Mail Template Sets, placeholders, error, Administration Console, ${user.sap_mailing_logo}, ${user.company_logo}, ${user.firstName}, ${user.lastName}, ${user.uid}, ${user.activate_account_link}, ${user.sp_name}, ${user.reset_password_link}, ${user.header}, ${user.inviter_name}, and ${user.footer}, HTML tags, ${user.firstName?html}, ${user.lastName?html},IDS, Identity Authentication, email, email template, SCI, administration console, sap cloud platform identity authentication, IAS , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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