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SAP Knowledge Base Article - PreviewSymptom
- The customer has a Multi-CEM deployment
- The queue position is not re-calculated correctly if a preceeding contact drops their interaction
- This issue happens intermittently and cannot be reproduced on-demand
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Environment
SAP Contact Center 7.0
Product
SAP Customer Relationship Management 7.0
Keywords
Queue position, chat queue position, prompt, Multi-CEM, Contacts SAP Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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