SAP Knowledge Base Article - Public

2975918 - Live Connection credential pop up comes up every time, I run a story. Sometimes it doesn't come up.in SAP Analytics Cloud (SAC)

Symptom

Live Connection credential pop up comes up every time, I run a story. Sometimes it doesn't come up.in SAP Analytics Cloud (SAC)

Environment

  • SAP Analytics Cloud (Enterprise) 2020
  • HANA
  • BW

Reproducing the Issue

  1. Run a Story conneting to any live connection

Cause

This is by design.

Resolution

The SSO popup will need to load for every browser session so that a connection for that session can be established.  When you open a second story in SAC then the same session is being used.  If you refresh the page a new session is created that will need to establish its own connection.

If the iFrame being used is creating a new session by using a new iFrame instance for each story then the SSO popup will be needed to establish the connection for that new session.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0