SAP Knowledge Base Article - Preview

2975964 - Error when uploading Email HTML files in content studio

Symptom

You see the following error "The file must contain HTML code." or "HTML file must be in UTF-8 format." during the upload of Email HTML file.

  • Error "The file must contain HTML code."
    HTML code.JPG
  •  Error "HTML file must be in UTF-8 format."
    UTF-8.JPG


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Environment

  • SAP Marketing Cloud Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

content studio, html upload, email template. , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , Problem

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