2976648 - Invoice Split Due to Difference in Party Address

Invoice is getting split due to difference in party address.

SAP Business ByDesign

1. Go to Customer Invoicing work center.
2. Go to Invoice Requests screen.
3. Select the requests ABC and DEF. (ABC and DEF represents the invoice request IDs)
4. Click on Invoice.
5. New invoice got split. 
6. Select the invoices and click on Split Invoice
7. System shows split reason as below

Invoice ID#1 - Bill to : * Party Address : PQRS (PQRS represents the Customer Account)

Invoice ID#2 - Bill to : * Party Address : PQRS

But the party address details mentioned in both Invoice ID is from same customer master data and no changes in the master data.

In this case user is trying to club the invoice requests which are created from two sales orders. And user manually changed the address of the account in one sales order and due to which the the invoice split happened.

Alternatively, instead of defaulting the Bill-To address from the corresponding predecessor document you can activate the following scoping question: Do you want to redetermine the address of the Bill-To Party from the master data at the time of invoice creation?

If you activate this scoping question, the system will default the address from the master data at the time of customer invoice and project invoice request creation.

Please note:

With Release 2411, we have also introduced a scoping question for the Seller Party Address. Instead of defaulting the Seller Party address from the corresponding predecessor document, the system will default the address from the master data at the time of customer invoice creation if you activate the scoping question: Do you want to redetermine the address of the Seller Party from the master data at the time of invoice creation?

With Release 2508, we have also introduced a scoping question for the Invoicing Unit Party Address. Instead of defaulting the Invoicing Unit Party address from the corresponding predecessor document, the system will default the address from the master data at the time of customer invoice creation if you activate the scoping question: Do you want to redetermine the address of the Invoicing Unit Party from the master data at the time of invoice creation?

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Select your implementation project and click on the Open Project Scope button.
4. Navigate to the Questions tab.
5. Expand the Path: Sales -> Customer Invoicing -> Miscellaneous Invoicing
6. In the Group Miscellaneous Invoicing you can find the questions and can activate them as per your requirement: 
   Do you want to redetermine the address of the Seller Party from the master data at the time of invoice creation?
   Do you want to redetermine the address of the Bill-To Party from the master data at the time of invoice creation?
   Do you want to redetermine the address of the Invoicing Unit Party from the master data at the time of invoice creation?

Since user changes the address in sales order, system initiates the invoice split. Since the sales order is already released its not possible to change the Account address data at sales order level. You need to cancel the outbound delivery and create a new sales order with the sames address information maintained as the other sales order.

Invoice request error; request split; , KBA , SRD-CRM-INV , Customer Invoicing , Problem