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SAP Knowledge Base Article - PreviewSymptom
You want to respond to the ticket using Portal response option in the Ticket Timeline view, however it is is not enabled
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Portal, timeline, enable, ticket, disable, grayed , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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