SAP Knowledge Base Article - Preview

2976952 - Portal response option in Ticket Timeline is not enabled

Symptom

You want to respond to the ticket using Portal response option in the Ticket Timeline view, however it is is not enabled


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Portal, timeline, enable, ticket, disable, grayed , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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