SAP Knowledge Base Article - Preview

2977404 - Action "Associate to Existing Ticket" Not Possible for Completed E-mails

Symptom

You are trying to associate an e-mail ID XYZ (XYZ represents the e-mail name) with a ticket ID ABC (ABC represents the ticket name), but the "Actions" button is missing or the "Associate to Existing Ticket" action is grayed out.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2008

Keywords

E-mail ; Ticket ; Activities ; Assign ; Existing ; Grayed out ; , KBA , LOD-CRM-ACT , Activities , How To

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