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SAP Knowledge Base Article - PreviewSymptom
You are trying to associate an e-mail ID XYZ (XYZ represents the e-mail name) with a ticket ID ABC (ABC represents the ticket name), but the "Actions" button is missing or the "Associate to Existing Ticket" action is grayed out.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2008
Keywords
E-mail ; Ticket ; Activities ; Assign ; Existing ; Grayed out ; , KBA , LOD-CRM-ACT , Activities , How To
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