Symptom
When adding attachments to Contact Candidate e-mail, if selecting another job application and click on Contact Candidate, the previous document attachment will be displayed.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- In Recruiting, select a job requisition
- Go to Candidates tab
- Select any candidate
- Click on Contact Candidate
- Click on Attach a document
- Upload a document
- Select another candidate in the same job requisition or from another one
- Click on Contact Candidate
- Click on Attach a document
- You will see the document attached on step 6 on the list
Resolution
This is expected behavior from the system.
This is a functionality added to the system in order to help the user reuse the document for other candidates if necessary.
Note: the document will be displayed on the Candidate Contact > Attach a document section only for the user that uploaded it.
Keywords
previous document, contact candidate, attach a document , KBA , LOD-SF-RCM , Recruiting Management , Problem