Symptom
You notice that although you have the machine learning scenario Ticket NLP Sentiment active in the system, the Sentiment Indicator (green dot) is not displayed along with the Sentiment field in service tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Machine Learning, ML, Ticket, Service Ticket, Service, Green Dot, Ticket NLP Sentiment, Sentiment, Field, SAP HANA Ticket Sentiment Analysis, Text Analysis, Indicator, C4C, Enable SAP HANA text analysis to automatically tag during ticket creation?, , KBA , LOD-CRM-ML , C4C Machine Learning , How To
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