Symptom
- In the Instance Refresh Tool, a Production instance was chosen as the target, resulting in a validation failure.
- To verify the tooltip message in the status column, click on the question mark icon. The tooltip will display the following message: "Instance Refresh is not supported for a target as a productive tenant."
- The error "TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE" is found in the IRT logs.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
For complete steps on how to create an instance refresh, please view Creating an Instance Refresh Request | SAP Help Portal.
Cause
The measures implemented in the b2011 release included a guardrail to prevent refreshes to a productive target. As a result, if a Productive instance is selected as Target, it will receive a validation failed error.
Resolution
IMPORTANT NOTES:
- In case you receive the error log "TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE" after submitting a refresh, this means that your TARGET is tagged as a productive tenant.
- Instances in Production Data centers are not automatically flagged as a "Productive" tenant. Productive tenants are those only assigned with "Tenant Business Type" = ZH421 or ZH422.
- If it's required to refresh your Production instance, it is necessary to follow the Manual Refresh process. Please refer to KBA 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ for detailed instructions on how to submit a manual refresh request, taking into account the following points:
- Please open the support ticket under "LOD-SF-PLT-REF" to request the manual refresh
- Include the manual refresh request form, filled out and signed. You can find the request form attached to KBA 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ
- Please ensure to provide a "business justification" as to why a Productive refresh is needed. This is mandatory to request a manual refresh.
NOTES for CSMs/CEEs/Support: To view the tenant business type, please check tenant details from Cloud Reporting tool.
Note: The tenant type cannot be changed this is necessary for customer license calculation and contract agreements with SAP also maintenance notifications and alerts.
See Also
2791468 - Instance Refresh Tool for BizX & LMS | Must-know guide & FAQ
2793706 - Product Support Process - Instance Refresh Tool Enablement
2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ
Keywords
TLS-13302 , IRT, Source, Target, Productive Tenant, Validation Failed, TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-PLT-REF , Instance Refresh , How To