SAP Knowledge Base Article - Preview

2979157 - Introscope Enterprise Manager Step is offline / Grey / Undefined due to user authentication - Solution Manager 7.2

Symptom

  • Enterprise Manager is showing 6001 offline (red status) in step 4 Define CA Introscope of Infrastructure Preparation in SOLMAN_SETUP


Error message below could be found in IntroscopeEnterpriseManager.log:
[Manager.UserManagementService] "Admin" Failed to login from host "localhost"
[Manager.SapQuery] /sapquery/status statuscode=401 error=Authentication required remotehost=XX.XX.XX.XX ua=WilyLib/<hostname>_<SID>_<instance number>/LM-SERVICE=7.20.X.X.XXXXXXXXXXXXXX/NodeId=XXXXXXXX duration=X rowcount=-X hashcode=XXXXXXXXX error=com.wily.introscope.spec.server.user.LoginFailedException: No match for user/password combination.

  • Enterprise Manager is showing in grey status and note "3017823 - [CVE-2021-21483] Information Disclosure in SAP Solution Manager" implemented


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Environment

  • Introscope Enterprise Manager 10.7
  • Solution Manager 7.2: 
    • LM-SERVICE 7.20 SP 12 Patch 0 and below
    • LM-SERVICE 7.20 SP 11 Patch 6 and below
    • LM-SERVICE 7.20 SP 10 Patch 12 and below
    • LM-SERVICE 7.20 SP 9 Patch 20 and below
    • LM-SERVICE 7.20 SP 8 Patch 26 and below

Product

SAP HANA 1.0, platform edition

Keywords

EM, WILY, passwords, users, CA, SHA2Encoder, domains.xml, users.xml, No match for user/password combination, Failed to login from host , KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , XX-PART-WILY , Introscope by CA Technologies , Problem

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