SAP Knowledge Base Article - Public

2979432 - Can iContent hosted images be used in Learning Administration?

Symptom

  • Can images hosted on iContent be used in sections of Learning Administration such as:
    • Image URL on Item Record
    • Admin Introduction Panel
    • Item Cover Pages
  • When using an iContent hosted image in Learning Administration, administrators are getting logged out/session invalidated when accessing the section or record that has the iContent hosted image or URL

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create any item in new admin UI.
  2. Ensure the image URL is pointing to a crednetial-accessed (entitled) secure site like iContent.
  3. Try to access the item via LMS administration and incur symptoms.

Cause

iContent uses an entitlement user based authentication and not admin based authentication so images on iContent will not load or will log out the administrators out of the application.

Resolution

iContent hosted images are not supported and cause issues.

If the iContent URL has been placed in a section such as on the Item Record and cannot be removed due to the administrator being logged out when accessing the record, please use the Item Connector to change the field.

If the iContent URL has been placed on the Admin Introduction Panel, please use below workaround.

  1. Login to natively in LMS through https://[company].plateau.com/learning/user/nativelogin.jsp (the user should be associated to an adminID)
  2. As soon as the admin logs in, the URL will have '/main.do'. Before the page loads completely, append '#/learning/itementitymanager@/' so it should be like https://[company] .plateau.com/learning/admin/main.do#/learning/itementitymanager@/
  3. This should take the admin to items page and skip the call for the image and hence the user wont log out
  4. Go to System Administration > Configuration > Global Application Settings -> Introduction Panel ID
  5. Change the Introduction Panel ID to DEFAULT_LEARNING_ADMINISTRATION_INTRO
  6. Click Apply Changes

What are the alternatives to hosting images?

  1. Host images on your own servers that are publicly accessible
  2.  Use SuccessFactors BizX Image Hosting as described in 2157471

See Also

INC0082578

Keywords

sap sf lms learning item image picture url host icontent site loading, hosting, png, jpg, url, INC0131845 , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions