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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how the subject of a ticket created from a social media channel (Facebook, Twitter, etc) is defined in SAP Cloud for Customer.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Facebook, Twitter, Tweet, DM, Mention, Subject, C4C, Ticket, Social Media, Cloud for Customer, Service, Social, , KBA , LOD-CRM-SC-SM , Social Media , How To
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