SAP Knowledge Base Article - Public

2979968 - Error while editing sales order with status open or process

Symptom

While editing a sale order with status open or in process you get the following error message:

  • No changes detected, save not executed.
  • Sales document does not allow local edit due to the external indicator.

Environment

 SAP Sales Cloud.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Order view.
  3. Search and open Sales order ABC (ABC represent the ID of the sales order).
  4. Edit and made changes.

You get the following error:

  • No changes detected, save not executed.
  • Sales document does not allow local edit due to the external indicator.

Cause

In this case the sales Order was created in your external system and replicated into C4C, but the document type is not flagged for bi-directional replication, therefore, it is not editable in C4C. When you try to edit the sales order, you get the following error:

  • No changes detected, save not executed.
  • Sales document does not allow local edit due to the external indicator.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Overview.
  3. Search for Sales Order activity.
  4. Go to the Maintain Document Types option.
  5. Maintain document type
  6. Description: Standard Order skan
  7. Maintenance Mode: Internal&External.

Please note any sales order created before this change is not editable, you can edit those sales order in the external system.

Keywords

 Sales Order, Error, External system, Document type, Sales document does not allow local edit due to the external indicator, No changes detected , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions