SAP Knowledge Base Article - Public

2980126 - "Mobile Application" standard tile is not visible in Home Page for few users

Symptom

The "Mobile Application" tile which is a standard tile responsible for providing direct access to mobile device registration is not seen in the home page for few users.

Environment

SAP Successfactors HXM Suite

Reproducing the Issue

  1. Go to home page.
  2. Search for the "Mobile Application" tile.
  3. The tile is not available in the home page. 

Cause

The users who do not see the "Mobile Application" tile on the homepage do not have the "Mobile Access" RBP permission granted.

Resolution

  1. Go to "admin center" -> "view user permission".
  2. Provide the user's name or username.
  3. Click Search Users to get the list of users that match the criteria.
  4. Click the "View Permission" link next to the user whose permissions you would like to view.
  5. Check if you can find "Mobile Access" permission in the list.
  6. If the user doesn't have the "mobile access" permission, then please follow SuccessFactors Mobile | How to permission the mobile access to grant the access.
  7. The user will now be able to see the "Mobile Application" tile on home page and use this tile for direct access to mobile device registration.

See Also

2088818 - How to View Permissions Assigned to Users Via RBP

Keywords

Mobile application tile, mobile tile, mobile standard tile, mobile access permission, sf mobile app, permission user mobile, mobile activation, mobile menu, mobile settings
, KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-HOM , Home Page , How To

Product

SAP SuccessFactors HXM Suite 2011