SAP Knowledge Base Article - Preview

2980498 - An error occurred while preparing to send the document - MAPI32.DLL could not be found

Symptom

  • When trying to use the email pdf feature in Webi Rich Client,  get error:  An error occurred while preparing to send the document - MAPI32.DLL could not be found


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0 Support Package
  • SAP BusinessObjects Business Intelligence Platform 4.1 Support Package
  • SAP BusinessObjects Business Intelligence Platform 4.2 Support Package
  • Web Intelligence (WebI)
  • Web Intelligence Rich Client (WRC)
  • Microsoft Office 365 64bit version

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

webi, mapi32.dll, Office 365 , KBA , BI-RA-WBI , Web Intelligence , BI-RA-WBI-FE , Front End/Client , Problem

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