2981323 - Extensibility for Service : Missing "Adapt UI" option

Symptom

The option "Adapt UI" is not available in Edit Mode for Service Orders or Service Contracts.

Environment

SAP S/4HANA Cloud Public Edition Service

Reproducing the Issue

Create a new custom field using the "Custom Fields and Logic" app.
Enable the field for service orders or service contracts.
Save and publish.
Go to Edit Service Order or Edit Service Contract: The option "Adapt UI" is not available in the object page toolbar.

Cause

There can be two different reasons for this behavior:

System role: It’s not possible to adapt the UI in a production system
Authorizations: You aren’t authorized to use the extensibility features provided in Service in SAP S/4HANA Cloud Public Edition

Resolution

If the system is a production system, please check the KBA 2885507 Missing "Adapt UI" option .

Regarding the authorities of the key user, SAP Fiori catalog role Extensibility - Service SAP_S4CRM_BC_ADMIN_EXT_PC must be added in its profile. Read help documentation "Extensibility for Specific Service Apps".

Keywords

Custom Fields and Logic, Extensibility, UI Option , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , CRM-S4-SRV-CTR , S4CRM: Service Contract , How To

Product

SAP S/4HANA Cloud Public Edition all versions