2981502 - Workflow Rule of Type Messaging Fails with Error Message Business Configuration Not Found (TYPE_CODE=2049). Please Contact your Administrator.

You notice that Workflow Rules of type Messaging are failing with the error message Business configuration not found (TYPE_CODE=2049). Please contact your administrator.

SAP Cloud for Customer

1. Navigate to Service work center.
2. Navigate to Tickets work center view.
3. Open any ticket.
4. Navigate to Workflow Changes tab.
5. See the failed workflow log and the error message.

Workflow Rules of type messaging will fail with the above error when the messaging activity is not scoped in the system.

1. Navigate to Business Configuration work center.
2. Navigate to Implementation Projects work center view.
3. Click Edit Project Scope.
4. Navigate to step 4 Questions.
5. Expand Sales.
6. Expand Account and Activity Management.
7. Select Activity Management.
8. Check the question Do you want to record messaging activity?.
9. Save the changes.

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