2981502 - Workflow Rule of Type Messaging is Failing

Workflow Rule of type Messaging is failing with below errors:

• Business configuration not found (TYPE_CODE=2049). Please contact your administrator.
• Please enter a process type.
• Save failed.
• Technical error due to object ID not determined. Please report an incident.

SAP Cloud for Customer

1. Navigate to Service work center.
2. Navigate to Tickets work center view.
3. Open any ticket.
4. Navigate to Workflow Changes tab.
5. See the failed workflow log and the error message.

Workflow Rules of type messaging will fail with the mentioned errors when the messaging activity is not scoped in the system.

However to enable the messaging activity scoping question, there is a dependency of another question which needs to be scoped first. Please follow:

1. Open the Business Configuration work center.
2. Enter the Implementation Projects view.
3. Select the current implementation project.
4. Click on the Edit Project Scope button.
5. Navigate to the Scoping Questions step.
6. Expand the path Sales -> Account and Activity Management.
7. Click on Activity Management.
8. Mark the checkbox for the question "Do you record chat activities?".
9. Next and Finish.
10. Now perform steps 1 - 7.
11. Check the question "Do you want to record messaging activity?" if not already.
12. Next and Finish.

KBA: 3543385 - Error When Trying to Scope Messaging Activity in Business Configuration

message, SMS, WKF , KBA , LOD-CRM-SC-MES , Messaging / SMS , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions