SAP Knowledge Base Article - Public

2981505 - Survey missing in the phone call activity


The add button is missing while adding a Survey to a Phone call.


 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Phone Call view.
  3. Open Phone Call ID: XYZ (XYZ represent the ID of the phone call).

You notice the Add button is missing and no Survey is added.


Once the Phone call Activity is set to completed (Status: Complete), the Add option for Survey is not available.


This is the System Behavior


Phone Call, Activities, Survey, Add, Status Complete, , KBA , LOD-CRM-ACT , Activities , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions