SAP Knowledge Base Article - Public

2981565 - Offboarding resignation notifications are not triggered - Onboarding 2.0

Symptom

You are performing a termination in Offboarding 2.0 and the emails for resignation approval is not being send.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

Initiate Offboarding for an employee.

Cause

One of the possible causes for this issue is that the Employer or Employee review steps were skipped. In case the step is skipped, the corresponding notification will not be sent as well.

Resolution

Make sure that your Offboarding steps are not being skipped.

See Also

Reviewing Offboardee Information as an Employer

Keywords

offboarding, employee, employer, review, resignation, email, obx, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions